With operations spanning the UK, Ireland, Italy, France, Canada, the USA and Australia we deliver a centralised, blended claims management solution.
We are known for our skill and proven capability in providing volume portfolio management services on a global level that combine sophisticated, bespoke system automation and insurance market and legal sector expertise.
Industry experts you can trust
We’re proud of our reputation for being one of the largest, leading legal businesses working within the insurance sector. We understand the challenges you face and the superior service you require for outsourcing claims to be a success.
We have built a market-leading team of experts you can trust. The majority of our claims handlers have worked in law firms, brokerages, insurance companies and Lloyd’s syndicates, blending valuable insurance market and legal experience.
We specialise in the management and administration of all classes of commercial lines claims and have particular expertise in matters concerning Professional Indemnity, General Liability, Property, Directors and Officers/Management Liability, Legal Expenses, Motor, Healthcare, Cyber and Hub/FNOL Bordereaux management.
Get in touch to find out more about our global claims management team
Unrivalled Management Information and IT systems
We use our own claims management system, Claimsview, to provide clients with real-time access to full electronic files and comprehensive claims data.
A client dashboard provides instant graphical analysis on losses according to statistics (such as location and loss code), as well as opportunities to investigate varying data sets (such as year of account or period), access a full electronic file (incorporating incoming and outgoing correspondence, internal referrals and all policy documentation), produce in-depth Management Information, capture SLA and KPI data and assess DWF Claims' conduct objectively.
- We log more than 15,000 new claims every year
- We are managing claims arising from incidents in 67 different countries
- We are managing claims in 17 different currencies
- We are currently managing claims with reserves totalling more than GBP 250,000,000