Our claims team in Australia is part of a global claims management and adjusting business, working with both Lloyds (UK-based) syndicates, as well as domestic insurers and specialising in the management and administration of all classes of commercial lines claims. We have particular expertise in matters concerning Professional Indemnity, General Liability, Marine Liability, Financial Institutions, D&O, Management Liability, Legal Expenses and Property Insurance.

What we do

We recognise that across different jurisdictions and lines of business, claims management protocols need to be adjusted to account for the underlying risk and varying legal, social and political environments. Certain fundamental principles, however, underpin the successful mitigation of claim and cost expense in all territories. We are also well positioned to provide claims management solutions to the corporate environment within Australia.

During 2019, the Australian office went through a significant restructure designed to ensure that we kept pace with the demands of the market, and further enhance our reputation for excellence and being a point of difference. Our approach to managing claims is centred around ensuring each client can choose a way of working that suits them. We offer First Notification of Loss cradle-to-grave claims management under a delegated authority; hub management as a centralised point for collation of data from multiple service providers; as well as deductible claims management and excess layer/follow market claims administration.

Why instruct our claims team in Australia?

• All offices have their own management team and back-office functions - such as accounting and compliance, managed centrally. This gives an autonomy that ensures the best results for locally-based clients. In global matters, however, we draw on DWF's global resources to maximise knowledge and draw in cross-border expertise, as needed.
• Our fee structure is dependent on the services, line of business and location. We strive to ensure a fee structure that is mutually beneficial to DWF and to our clients so that we are incentivised to add value and mitigate claims costs and legal services included in one contract. We are also keen to link KPI and service level performance to fee structures.
• Claims management and Adjusting is part of our Connected services division which brings together a range of  products and business services that enhance our legal offerings.
• DWF is a leading global provider of integrated legal and business services.

General Insurance Code of Practice

DWF Claims (Australia) Pty Limited manages claims on behalf of insurer clients, many of which are members of the Insurance Council of Australia and subject to the General Insurance Code of Practice (the Code).

Read our notice

Australia

Andrea Mulchrone - Director, Connected Services (Australia & Asia Pac) & Interim Claims Director, Claims (Australia)
M: +61 456677008
T: +61 (2) 9030 0700
E: Andrea.mulchrone@dwf.law

Office address:

Level 29, 85 Castlereagh Street Sydney 2000 NSW

Our claims team in Canada is part of a global claims management and adjusting business, we work with both Lloyds (UK-based) syndicates, as well as domestic insurers and specialising in the management and administration of all classes of commercial lines claims. We have particular expertise in matters concerning Professional Indemnity, General Liability, Healthcare, Legal Expenses, Motor and Property insurance.

What we do

We recognise that across different jurisdictions and lines of business, claims management protocols need to be adjusted to account for the underlying risk and varying legal, social and political environments. Certain fundamental principles, however, underpin the successful mitigation of claim and cost expense in all territories.

Our national, fully bilingual service supports insurer clients with claims across the country and provinces, and in both of Canada’s official languages.

Our approach to managing claims is centred around ensuring each client can choose a way of working that suits them. We offer First Notification of Loss cradle-to-grave claims management under a delegated authority; hub management as a centralised point for collation of data from multiple service providers; as well as deductible claims management and excess layer/follow market claims administration.

Why instruct our claims team in Canada?

• We are one of the few TPA firms in Canada that is fully licenced across all provinces
• We offer a fully bilingual service - ensuring that all and any claims in Canada (including Quebec) can be managed under one roof
• Best of both worlds - all offices have their own management team and back-office functions - such as accounting and compliance, managed centrally. This gives an autonomy that ensures the best results for locally-based clients. In global matters, however, we draw on DWF's global resources to maximise knowledge and draw in cross-border expertise, as needed.
• Our fee structure is dependent on the services, line of business and location. We strive to ensure a fee structure that is mutually beneficial to DWF and to our clients so that we are incentivised to add value and mitigate claims costs and legal services included in one contract. We are also keen to link KPI and service level performance to fee structure.
• Claims management and Adjusting is part of our Connected services division which brings together a range of  products and business services that enhance our legal offerings.
• DWF is a leading global provider of integrated legal and business services.

Canada

Krystyna Kouri, Claims Director – Canada
T: 647-256-3525
M: 647-980-2957
E: Krystyna.Kouri@DWFClaims.com

Office address:

Toronto
111 Queen Street East
Suite 450
Toronto, ON
M5C 1S2
Canada

Claims Management & Adjusting is a global claims management business working with both Lloyds (UK-based) syndicates as well as French brokers and insurers.

What we do

We understand that claims management protocols need to be adjusted to work with the underlying risk and varying legal, social and political environments of different jurisdictions. We provide our clients with a unique claims handling experience where claims handlers and lawyers collaborate in a single structure.

Our approach to managing claims is centred around ensuring each client can choose a way of working that suits them. We offer three claims services: claims management; legal services; and loss adjusting. You can pick one, two or all three services, as well as using us as a third-party administrator.

Thanks to our understanding of French insurance law and insurance conventions we effectively handle claims by always keeping our client’s interests in mind. Working with local brokers has proven to be a successful starting point, to a market new to the concept of outsourcing claims management. We now handle claims for several Lloyds Syndicates, dealing with personal injury and property with a range of clients.

We offer First Notification of Loss, cradle to grave claims management under a delegated authority, hub management as a centralised point for collection of data from multiple service providers, as well as deductible claims management and excess layer/follow market claims management.

Why instruct our claims team in France?

• Our collaborative approach to working with our legal teams in our French office, enables us to represent our clients before any national court whether in a civil or criminal matter, or in an arbitration case.
• All offices have their own management team and back-office functions - such as accounting and compliance, managed centrally. This gives an autonomy that ensures the best results for locally-based clients. In global matters, however, we draw on DWF's global resources to maximise knowledge and draw in cross-border expertise, as needed.
• Our fee structure is dependent on the services, line of business and location. We strive to ensure a fee structure that is mutually beneficial to DWF and to our clients so that we are incentivised to add value and mitigate claims costs and legal services included in one contract. We are also keen to link KPI and service level performance to fee structures.
• Our claims handlers are fully bi-lingual, in both written and oral, French, English and Spanish. Local claims correspondence is in French, while claims data capture and reporting are in English (if required).
• Our claims team have a wide understanding of the local insurance market, and a demonstrated experience in claims management.

France

Carole Demarquay, Claims handler
T: +33 (0)1 40 69 26 62
M: +33 (0)6 42 17 08 83
E: carole.demarquay@dwfclaims.com

Office address:

Paris
137-139 rue de l'Université
75007 Paris
France
Toque K0165

Our claims team in Ireland is part of a global claims management and adjusting business, working with both Lloyds (UK-based) syndicates, as well as domestic insurers and specialising in the management and administration of all classes of commercial lines claims. We have particular expertise in matters concerning Professional Indemnity, General Liability, D&O, Employment Liability, Motor and Property insurance.

What we do

We recognise that across different jurisdictions and lines of business, claims management protocols need to be adjusted to account for the underlying risk and varying legal, social and political environments. Certain fundamental principles, however, underpin the successful mitigation of claim and cost expense in all territories.

Working for a large number of insurer clients, we are particularly known for our work in delivering robust settlement strategies, as well as working with underwriters and key stakeholders to anticipate and address trends across the book and industry as a whole.

Our approach to managing claims is centred around ensuring each client can choose a way of working that suits them. We offer First Notification of Loss cradle-to-grave claims management and loss adjusting under a delegated authority; hub management as a centralised point for collation of data from multiple service providers; as well as deductible claims management and excess layer/follow market claims administration.

Why instruct our claims team in Ireland?

• All offices have their own management team and back-office functions - such as accounting and compliance, managed centrally. This gives an autonomy that ensures the best results for locally-based clients. In global matters, however, we draw on DWF’s global resources to maximise knowledge and draw in cross-border expertise, as needed.
• Our fee structure is dependent on the services, line of business and location. We strive to ensure a fee structure that is mutually beneficial to DWF and to our clients so that we are incentivised to add value and mitigate claims costs. and legal services included in one contract. We are also keen to link KPI and service level performance to fee structures.
• Claims management and Adjusting is part of our Connected services division which brings together a range of  products and business services that enhance our legal offerings.
• DWF is a leading global provider of integrated legal and business services.

Ireland

Aidan Leonard, Claims Director – Ireland
T: +353 (0) 1 790 9465
M: +353 (0)87 7980531
E: aidan.leonard@DWFClaims.com

Office address:

DWF, 2 Dublin Landings, North Wall Quay, North Dock, Dublin, Dublin 1

Our claims team in Italy is part of a global claims management and adjusting business, working with both Lloyds (UK-based) syndicates, as well as domestic insurers and specialising in the management and administration of all classes of commercial lines claims. We have particular expertise in matters concerning Professional Indemnity, General Liability, D&O, Employment Liability, Motor and Property insurance.

What we do

We recognise that across different jurisdictions and lines of business, claims management protocols need to be adjusted to account for the underlying risk and varying legal, social and political environments. Certain fundamental principles, however, underpin the successful mitigation of claim and cost expense in all territories.

Working for a large number of insurer clients, we are particularly known for our work in delivering robust settlement strategies, as well as working with underwriters and key stakeholders to anticipate and address trends across the book and industry as a whole.

Our approach to managing claims is centred around ensuring each client can choose a way of working that suits them. We offer First Notification of Loss cradle-to-grave claims management under a delegated authority; hub management as a centralised point for collation of data from multiple service providers; as well as deductible claims management and excess layer/follow market claims administration.

Why instruct our claims team in Italy?

• We have in-depth geographical and legal knowledge of Italy, to ensure the right external third parties are sued where and when appropriate and that the right strategy for resolution is selected on every claim.
• We have a claims management expertise in General liability, Professional indemnity, D&O, Healthcare, Legal expenses, Motor and Property Insurance. Each of our claims handlers are fully bi-lingual qualified in both English and Italian. Local claims correspondence is in Italian while claims data capture& reporting are in English.
• Each of our adjusters are lawyers or paralegals with a demonstrated experience in the insurance market.
• Each member of our staff has significant experience in the London market (i.e. Lloyds brokers, TPAs, coverholders and/or Syndicates).We have good relationship with local brokers and coverholders and we know how to approach the claimants in order to promptly assess the expected liability and the uncertainty around that estimate.
• We proactively settle claims quickly in order to minimise insurer costs and take into consideration the litigiousness of the specific locale.
• We are experienced in both helping insureds manage the claims below the self-insured retention; and helping insurers manage claims above the self-insured retention.
• All offices have their own management team and back-office functions - such as accounting and compliance, managed centrally. This gives an autonomy that ensures the best results for locally based clients. In global matters, however, we draw on DWF's global resources to maximise knowledge and draw in cross-border expertise, as needed.
• Our fee structure is dependent on the services, line of business and location. We establish fee structures that aligns our compensation with your goals (e.g. mitigate claims, costs and legal services). We are also keen to link KPI and service level performance to fee structures. Our close working relationship with DWF Legal in Milan gives us a competitive advantage over other local TPAs operating in the Italian insurance market.

Italy

Enrico De Micco, Claims Director – Italy
T: +39 0230317973
M: +39 3427008841
E: enrico.demicco@dwfclaims.com

Office address:

Milan
Via dei Bossi 6
20121 - Milano
Italy

Our claims team in the USA is part of a global claims management business, working with insurers, brokers and policyholders and specialising in the adjustment and administration of all classes of commercial lines claims. We have particular expertise in matters concerning Professional Indemnity, Architects & Engineers, Directors & Officers, Employment Practices, and Financial Lines Insurance.

What we do

• Architect & Engineers Liability
• Accountant Liability
• Agents 
• Real Estate
• Employment Practices Liability
• IT/Media coverage
• Environmental claims
• Home Inspectors/Appraisers
• Insurance Agents & Brokers
• Lawyers Liability
• Securities Brokers/Dealers
• Management Liability/Directors & Officers
• Medical Malpractice
• Municipal Liability
• Property Losses
• Business Interruption/Product Recall
• Defamation/Invasion of Privacy
• Financial Institutions
• Commercial Crime/Financial Institution Bonds
• Property/Spectie

Why instruct our claims team in the USA?

• The benefit of Claims Management & Adjusting over an in-house claims team (aside from the obvious cost implication), is that we have specialized legal and insurance backgrounds and therefore have a detailed working knowledge of insurance policies and their impact on claims. This allows us to view claims not only from a technical perspective, but also from a commercial viewpoint. We excel in helping insurer clients identify underserved markets and writing insurance products to serve those markets.
• We work for each client in a unique way, tailoring everything we do to your specific needs. DWF's structure, however, allows us to offer a number of tailored services, in addition to our claims work. These include audits(regulator, claims, underwriting), risk management services(contract reviews, pre-claims assistance, seminars/briefings, complete risk reviews) as well as governance and compliance services.
• All offices have their own management team and back office functions - such as accounting and compliance, managed centrally. This gives an autonomy that ensures the best results for locally-based clients. In global matters, however, we draw on DWF's global resources to maximise knowledge and draw in cross-border expertise, as needed.
• Our fee structure is dependent on the services, line of business and location. We strive to ensure a fee structure that is mutually beneficial to DWF and to our clients so that we are incentivised to add value and mitigate claims costs.
• Claims management and Adjusting is part of our Connected services division which brings together a range of  products and business services that enhance our legal offerings.
• DWF is a leading global provider of integrated legal and business services.

USA

Reed Millsaps, President, DWF Claims
T: 847 607 9023
M: 262 496 3945
E: Reed.Millsaps@DWFClaims.com

Office address:
Chicago
740 Waukegan Road
Suite 340
Deerfield, IL 60015
USA

Claims Management & Adjusting is a global claims management business specialising in the management and administration of all classes of commercial lines claims. We have particular expertise in matters concerning Professional Indemnity, General Liability, Healthcare, Legal Expenses, Motor and Property insurance.

What we do

We recognise that across different jurisdictions and lines of business, claims management protocols need to be adjusted to account for the underlying risk and varying legal, social and political environments. Certain fundamental principles, however, underpin the successful mitigation of claim and cost expense in all territories.

Working for a large number of insurer clients, we are trusted to deliver a bespoke claims management and support service on a global level.

Our approach to managing claims is centred around ensuring each client can choose a way of working that suits them. We offer First Notification of Loss cradle-to-grave claims management under a delegated authority; hub management as a centralised point for collation of data from multiple service providers; as well as deductible claims management and excess layer/follow market claims administration.

Why instruct our claims team?

• We are the only commercial SME Third Party Administrator with a global footprint in all the major international insurance hubs.
• Multiple classes of business or territories can be catered for under one global contract.
• All operational and accounting functions are centralised a tour London HQ, allowing all other offices to concentrate on service delivery to their client base.
• Simple but flexible pricing structure.
• Claims management and Adjusting is part of our Connected services division which brings together a range of  products and business services that enhance our legal offerings.
• DWF is a leading global provider of integrated legal and business services.

United Kingdom

Paul Cowen, Head of Claims Management and Adjusting
T: +44 (0)20 7645 4219
E: Paul.cowen@dwfclaims.com

Office address:

20 Fenchurch Street
London
EC3M 3AG