Claims can give you valuable insight into your business – helping you to understand what is going wrong, address key patterns and ultimately reduce the total cost of risk to your business. We understand that your business priorities are set on safeguarding your brand whilst also protecting your business from fraudulent claims. We understand the key challenges with managing corporate claims and are well equipped to support your team.

We can support with small and volume claims through to complex claims and will work closely with your insurers to achieve the best outcome. We pride ourselves on ensuring technical excellence combined with a superior service in everything we do.

We are not a traditional TPA, or a traditional law firm – we are a global legal business with a unique delivery model and the capabilities to transform your claim performance with access to management information, market-leading risk and cost reduction claims software and a team of experienced legal professionals with sector-specialist knowledge. Working with you as a strategic partner and extension of your team we will get to know your Business including its unique strategy, culture, brand, values, processes, and key risks. This way we develop a true understanding of your business, recognise your needs, and take a fully holistic view of claims strategy to help drive continuous improvement.

By understanding business risks and their associated costs, we can implement strategies to mitigate, avoid and reduce the impact of these risks.

Our experienced team can meet your business' full requirements across all classes of claim – from the most complex down to straight-forward high volume. Our highest quality customer service underpins our offering as we support the full claims journey seamlessly.

We recognise that the nature and outcome of claims is relevant to stakeholders right across your business, so we work collaboratively with those stakeholders to get the best result and feed business learning.

In our approach to managing corporate claims, we:

will work as an extension of your business, protecting your brand
look at your total cost of risk and take this into account when developing strategies so we minimise your indemnity spend
proactively look for early settlement where there is liability
work under Delegation of Authority (DOA) but escalate agreed key matters to help you to understand your risk profile and conduct efficient investigations to enable quick decision-making
provide a strong focus on fraud
fight the right cases using litigation as a tool
provide bespoke MI tailored to your needs to help draw out the best insight on trends and issues
use horizon scanning and in-depth sector insight
ensure you have focussed account management at all times
hold regular review meetings with your key internal and external stakeholders to consider the whole service portfolio, providing a holistic approach to your claims and related risks