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Managing Care Home Claims

The volume of care home claims has risen in recent years and our specialist claims team has a great deal of experience dealing with claims stemming from the care provided to an elderly service user or resident. This includes medical malpractice claims, disciplinary and regulatory complaints and public and employers liability claims.

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Why work with our care home claims team?

Working with insurers who have large portfolios of care homes insureds, our care home claims handlers are able to give guidance to care homeowners on claims trends and feedback on risk management.

We are seeing an increase in claims for pressure sores, claims involving prescription or medication errors and injuries from falls.  Our claims handlers have extensive experience defending such claims and giving guidance to our Insureds on prevention of claims through expert training and how these claims can be defended.

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Get in touch with our specialist team

How we can help you

Our claims handlers use our bespoke proprietary EvoClaim software, guaranteeing Lloyd’s and FCA compliance and enabling real-time access to the entire claims history and tailored MI.

When using EvoClaim, clients can access reports and statistics on individual claims or entire portfolios, as well as multiple years of account. In addition, a client dashboard is available via our secure client extranet which provides instant graphical analysis on claims according to statistics such as business type, location and type of claim.

This immediately accessible live information is beyond that available to most underwriters, even in large corporate entities, and sets the service provided by DWF apart.

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Get in touch with our specialist team

To find out more about our services get in touch with a member of our team by completing the form.