• GL
Choose your location?
  • Global Global
  • Australia
  • France
  • Germany
  • Ireland
  • Italy
  • Poland
  • Qatar
  • Spain
  • UAE
  • UK

Australia: Claims Management & Adjusting

Working from various locations across Australia, including Sydney, Brisbane, Melbourne and Perth, our claims management and adjusting team has over 15 experienced insurance adjusters delivering claims handling and adjusting solutions.

Sydney, Australia
Colleagues working
Laptop with code on screen

Get in touch with our specialist team in Australia

Our claims handlers hold relevant insurance qualifications and are members of ANZIIF (Australia and New Zealand Institute of Insurance and Finance) with over 20 years' expertise in claims management services.  

Our Claims Management expertise includes

Our Loss Adjusting expertise 

Ian McWalter leads the claims adjusting team and has 40 years' experience in loss adjusting. Our adjusters are qualified engineers and construction experts and members of AICLA (Australasian Institute of Chartered Loss Adjusters). 

Specialising in claims relating to and arising from construction and engineering; whether this is in the form of contract works, public and product liability, or professional indemnity claims, we have extensive experience in all classes.  

Our main areas of operation are key loss adjusting services in respect of claims resolution, including: 

Investigation of circumstances including;  

Case Studies

Claim for repairs to a geothermal power station – quantum in excess of $150m
This claim involved alleged errors and omissions in the design of various aspects of a geothermal power station during its construction. The complexity of the project required efficient and effective management of significant volumes of information/documentation, and review of issues relating to loss mitigation works relative to the operation of the PI policy. Ultimately a substantial part of the claim was withdrawn and only a relatively small settlement made, less than $10m.
Claim for repairs to a coal loader dump station – quantum in excess of $38m
The claim resulted from alleged deficiencies in specialist sub-contractors works resulting in flooding of a dump station under construction. Ian was involved in investigations as to causation and also quantum of the main claim as well as settlement of the specialist subcontractors' claims, which were in excess of $2m. 
Damage to sewer lines caused by tree roots – quantum $65.00
The number of zeros at the end of a claim do not necessarily make it memorable or difficult, but relevant stakeholders may do. The claimant was irascible, the local Council, after a year of argument, ranging between angry and bored.  Ian attended a site meeting with Council officials and the claimant but neither party would converse. To break the impasse, with Councils approval he went inside with the claimant's plumber, agreed a quick scope and price, came out and told them all it had settled it for $65.00 - looks are sometimes priceless. 

Key contacts

Get in touch with our specialist team

To find out more about our services get in touch with a member of our team by completing the form.