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Lender Services – Banking & Finance Recoveries

DWF's Lender Services team provides volume based collections, recoveries and legal enforcement services for FCA regulated businesses. The team is focused on early stage resolution and uses cost effective processes to recover or resolve overdue debts with an ethical approach aimed at achieving the best possible outcomes for both our clients and their customers.

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Why work with our Lender Services – Banking & Finance Recoveries team?

We act for a wide range of banking and financial institutions in the area of FCA regulated Consumer credit collections, debt recovery and enforcement. We represent major international banks, motor finance lenders, challenger banks, building societies, , credit unions, second charge holders, other consumer credit lenders, asset based lenders and debt purchasers. 

Our team provide a complete solution covering every aspect of the process including early arrears rehabilitation, claims for recovery of an asset, formal claims for recovery of a debt (shortfall or principal), enforcement actions or pre-litigation collection.

We also regularly act with insolvency practitioners when seeking to collect out on a debt book of an insolvent company. 

Where a claim has been disputed or where fraud is suspected, we work closely with our specialist team of finance litigators.  

We also provide advice and support in relation to ongoing arrears management, general portfolio management, overflow or business process outsourcing facilities, contact strategy management, staff training and regulatory advice in association with our Finance Litigation team.

How we can help you

We take the time to understand your business, sector and needs. Our aim is to work collaboratively and in close partnership with you, as one team. 

We employ the best people, using the most up to date technology, and we are able to handle large volumes of cases efficiently and cost effectively. We implement a bespoke volume solution for each client we act for, aimed at ensuring compliance with Consumer Duty and the distinct characteristics of our clients products and customer base. 

Our team is highly experienced and deliver an outstanding service consistently achieving excellent results, creating high levels of client satisfaction. 

With in-depth knowledge of key drivers within the financial services sector such as Consumer Duty, customer vulnerability and affordability, our team are able to apply their skillset to deal with matters sensitively. 

Our team have the commercial understanding to know how and when to make appropriate adjustments to strike the correct balance between positive customer outcomes and an appropriate commercial solution for our clients.

We are members of the Credit Services Assocation (CSA) and abide by their Code of Practice. We are a solicitors practice authorised and regulated in England & Wales by the Solicitors Regulation Authority.


Have you been contacted by DWF?

If you have been contacted by our team, this will be because we need to resolve an outstanding debt balance. Please ensure that you get in contact with us, it is in your best interests to do so as soon as possible. 

TEL: +44 161 603 5244

Email: lenderservices@dwf.law

How do I make a payment or agree an instalment plan?
Please call us on tel: +44 161 603 5244
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Get in touch with a member of our team by using the details below or completing the form.
T +44 333 320 2220
+44 333 320 4440