DWF, the global legal business, signs deal for Peppermint Technology’s Case & Matter Management, to develop its next generation managed services and case management platform.
DWF has selected Peppermint CX365 Case and Matter Management to develop its managed services and case management platform to underpin the cost-efficient management and provision of legal and managed services. The solution will help drive the continued build out of the managed services platform to enhance the end-to-end client experience and add significant refinements to the operating model.
The adoption of Peppermint's solution is a key step in DWF building out its global managed services platform in line with stated DWF strategy. Tying together powerful data and analytics capabilities and innovative client facing services, this new global platform forms an essential part of DWF’s Managed Delivery ecosystem - making it easy for DWF’s clients to do business with them.
Daniel Pollick, CIO, DWF comments, “We are very excited to be working with Peppermint. Our technology choice reflects our vision that the future is not about traditional 'legal' applications towers, but about integration of world-class technologies to drive our entire business. Peppermint's ability to help us leverage the entire Microsoft stack is at the heart of this decision."
Mark Qualter, CEO of DWF Managed Services, said, "This is an important step in the continued build out of our Managed Services platform which will substantially enhance our end-to-end client experience and will add significant refinements to our operating model.”
“DWF is renowned for exceptional levels of service, collaborative working and innovative thinking in providing integrated services to their clients” comments Tony Cox, Chief Sales Officer, Peppermint Technology. “We are delighted to support DWF in the cost-effective delivery of innovative and easy to use services to its clients in alignment with its strategic goals.”
Peppermint CX365 is built on Microsoft’s scalable and high-performing global cloud technology and works seamlessly with other key Microsoft products such as Office 365, including Outlook, and Microsoft Teams. Peppermint CX365 also supports modern work practices enabling frictionless and secure access to services anywhere, anytime, from any smart device.
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