• GL
Choose your location?
  • Global Global
  • Australia
  • France
  • Germany
  • Ireland
  • Italy
  • Poland
  • Qatar
  • Spain
  • UAE
  • UK
Back to Events

Harm in Healthcare – a two-part series

Date: 08 February 2021, 16:30
Location: Online webinar

In 2019 the WHO estimated that globally as many as 4 in 10 patients are harmed in primary and outpatient healthcare and that up to 80% of harm is preventable.

Event Details 

This event will explore over 2 split sessions the latest patient safety theories, how this can inform practice and the experiences of those working in healthcare with presenters from England and the USA.

This international event is of value to everyone involved in the healthcare industry including: practitioners, private and public healthcare facilities, complaint and claims managers, manufacturers, insurers and indemnifiers. It will also be of interest to risk managers, whatever their area of specialism.


Part 1: The Theory of Patient Safety, 8 February 2021 - 16:30 – 17:15

Part 2: Patient Safety in Practice, 9 February 2021 - 16:30 – 17:15


DWF speakers

External speakers

The Theory of Patient Safety, 8 February 2021

  • Professor Suzette Woodward, Patient Safety Specialist will explain the difference between Safety I and Safety II and why we need a new approach.
  • Donna Forsyth, Associate Director Patient Safety will introduce the NHS Patient Safety Incident Response Framework (PSIRF).
  • Dr Denise Chaffer, Director of Patient Safety and Learning at NHS Resolution will discuss the analysis of their claims data

Patient Safety in Practice, 9 February 2021

  • Dr Denise Chaffer, Director of Patient Safety and Learning at NHS Resolution will explain the challenge of applying learning from claims and measuring the benefits delivered for patients
  • Nikki Centomani, Patient Safety Programme Manager at NW Medicine, USA will discuss dealing with adverse medical events
  • Bridget Zaremba, Healthcare Senior Litigation Specialist at CapSpecialty, USA will explore how clinical errors feed into the claims experience.

RSVP to Part 1

RSVP to Part 2

We use cookies to give you the best user experience on our website. Please let us know if you accept our use of cookies.

Manage cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. We mainly use this information to ensure the site works as you expect it to, and to learn how we can improve the experience in the future. The information does not usually directly identify you, but it can give you a more personalised web experience.
Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change permissions. However, blocking some types of cookies may prevent certain site functionality from working as expected

Functional cookies


These cookies let you use the website and are required for the website to function as expected.

These cookies are required

Tracking cookies

Anonymous cookies that help us understand the performance of our website and how we can improve the website experience for our users. Some of these may be set by third parties we trust, such as Google Analytics.

They may also be used to personalise your experience on our website by remembering your preferences and settings.

Marketing cookies

These cookies are used to improve and personalise your experience with our brands. We may use these cookies to show adverts for our products, or measure the performance of our adverts.