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Luis Hernandez

Associate Director, London

Luis joined DWF in 2023 and is an experienced consultant, with over 15 years in the financial services industry. He specialises in supporting with FCA and PRA regulation around conduct risk, compliance and past business reviews.
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Luis is part of the Regulatory Consulting team and he advises clients across a number of sectors with a particular focus on Retail Banking, Consumer Credit and the non-financial services Consumer sector.

Luis has been working in financial services for over 15 years, with 11 years of experience in conduct risk and compliance consulting, including 10+ years working at a top 4 accounting firm. He has a broad range of experience having advised firms from across the financial services sector, ranging from large retail and commercial banks, general insurers and life and pension providers, to bespoke services for smaller consumer credit or lifestyle and protection providers.

Luis also spent 6 years working at the Financial Ombudsman Service, where he worked closely with senior Ombudsmen on a number of topics to consider policy and process Luis has a range of experience in areas such as advisory projects on conduct risk failings and remediation, regulatory due diligence, review of prospective authorisations or existing permissions, product, process and controls outcome testing, root cause analysis and remediation of issues found. His experience includes leading the delivery of projects or complex workstreams, engaging multiple internal and external stakeholders, designing and developing quality oversight functions, writing and reviewing compliance and operational policies and procedures, as well as experience with AML and Fin Crime remediation.

Luis has a Bachelor of Law degree and holds his postgraduate Legal Practice Course diploma.