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Care home claims

We are seeing an increase in claims from care homes, including medical malpractice claims, disciplinary and regulatory complaints, as well as public liability and employers liability claims.

Our claims team has a great deal of experience dealing with claims stemming from the care provided to an elderly service user or resident.

What we do

We have extensive experience of advising on and defending claims stemming from care homes. We deal with medical malpractice claims, disciplinary and regulatory complaints, as well as public liability and employers liability claims.

The claims team has a great deal of experience dealing with claims stemming from the care provided to an elderly service user or resident. Working with Insurers who have large portfolios of care homes insureds, our claims handlers are able to give guidance to care home owners on claims trends and feedback on risk management.

We are seeing an increase in claims for pressure sores, which can develop where a patient’s skin is in contact with the bed for a long period of time. Plaster sores can also form where a plaster is put on incorrectly after a fracture. We know the risk of pressure sores is higher where a patient is elderly, ill, immobile or diabetic, and if their skin is in poor condition. Care home staff should aim to prevent pressure sores as much as possible, and our claims handlers have experience defending such claims and giving guidance to our Insureds on prevention of claims.

We are also seeing an increase in claims involving prescription or medication errors. Care home and nursing staff should be trained in administering medication properly, but just as important as competence and attention in administering medication in care homes, is proper record keeping, auditing, and supply chain records. We assist our insureds with training and advise how such claims are defended.

We know that elderly people may be vulnerable to injuries from falls in care homes, but not every injury in a care home is caused by negligence. With a significant rise in neglect, abuse and failure to care claims, our Insureds have access to claims handlers who have the experience to defend claims and help prove the injury was not caused by deliberate abuse.

Why instruct our claims team?

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