We welcome all feedback as this helps us to understand you better and to continually improve and adapt our services for you.
However, if you wish to make a complaint about DWF and any of our services it may be helpful to contact the person who is working on your case or matter and we will do our best to resolve any issues at this stage. Or you can submit your complaint below and we will investigate this for you.
Alternatively you can e-mail us directly at complaints@dwf.law
Our approach to complaints
DWF is committed to providing excellent service and we continually aim to be better, but we do recognise that sometimes things do go wrong and this is where our complaints process comes in. When this happens please bring it to our attention as soon as you can so that we can review this promptly and fairly for you.
Download our policies:
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.
DWF Claims Management & Adjusting (Australia)
For further information or compaints on services provided by DWF Claims (Australia) Pty Limited and DWF Adjusting (Australia) Pty Limited which are subject to the General Insurance Code of Practice (the Code), please refer to our Code which can be found here.
