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Australia: Claims Management

Working from various locations across Australia, including Sydney, Brisbane, Melbourne and Perth, our claims management team hold relevant insurance qualifications and are members of ANZIIF (Australia and New Zealand Institute of Insurance and Finance) with over 20 years' of expertise in claims management services.

Sydney, Australia
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Our claims handlers hold relevant insurance qualifications and are members of ANZIIF (Australia and New Zealand Institute of Insurance and Finance) with over 20 years' expertise in claims management services. 

 

Our Claims Management expertise includes

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Get in touch with our specialist team in Australia

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What we do

We recognise that across different jurisdictions and lines of business, claims management protocols need to be adjusted to account for the underlying risk and varying legal, social and political environments. Certain fundamental principles, however, underpin the successful mitigation of claim and cost expense in all territories. We are also well positioned to provide claims management solutions to the corporate environment within Australia.

Our approach to managing claims is centred around ensuring each client can choose a way of working that suits them. We offer First Notification of Loss cradle-to-grave claims management under a delegated authority; hub management as a centralised point for collation of data from multiple service providers; as well as deductible claims management and excess layer/follow market claims administration.

For further information or compaints on services provided by DWF Claims (Australia) Pty Limited and DWF Adjusting (Australia) Pty Limited which are subject to the General Insurance Code of Practice (the Code), please refer to our Code which can be found here.

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Case Studies

Claim for repairs to a geothermal power station – quantum in excess of $150m
This claim involved alleged errors and omissions in the design of various aspects of a geothermal power station during its construction. The complexity of the project required efficient and effective management of significant volumes of information/documentation, and review of issues relating to loss mitigation works relative to the operation of the PI policy. Ultimately a substantial part of the claim was withdrawn and only a relatively small settlement made, less than $10m.

Key contacts

small rubine chair

Andrea Mulchrone

Claims Director

Australia

 

 

Get in touch with our specialist team

To find out more about our services get in touch with a member of our team by completing the form.
T +61 (2) 9030 0700

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