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Local Authorities

With continuing needs to reduce costs and increasing pressure from central government, for public and regulatory bodies to provide high levels of service, local authorities face significant challenges every day. 

What we do

Claims Management & Adjusting is a global claims management business specialising in the management and administration of all classes of commercial lines claims. We have particular expertise in matters concerning Professional Indemnity, General Liability, Healthcare, Legal Expenses, Motor and Property insurance.

Rather than delivering a standardised claims solution across all lines of business and client requirements, we approach each client relationship as a partnership. We understand the importance of providing claims management expertise in a way and at a cost that delivers the results you need and want

Understanding the importance of commercial experience

Our claims team have a great deal of experience dealing with Local Authority claims. We have a slick process with our Local Authority clients, where as soon as the CNF or notification is received, the local authority instructs a highways officer to confirm whether an inspection (as per the Highways Act) has taken place. We are aware that some of our clients outsource their Statutory requirements to inspect highways, and subject to the contract terms with that outsourcing company, we will notify them of a potential claim if the highway has not been inspected as per the terms of the contract (thus causing the Local Authority to be liable). 

Why Claims?
  • Claims Management & Adjusting is part of our unique Connected Services division, which contains a number of independent businesses that work alongside, support and deliver products and services to our legal teams and clients.
  • We are the only commercial SME Third Party Administrator with a global footprint in all the major international insurance hubs
  • Each claims handler either has a minimum of 10 years' experience or is legally qualified.
  • Dedicated handlers for insureds to ensure continuity and to build a relationship.
  • Handlers come from a legal, insurance, adjusting or broking backgrounds.
  • Our claims handlers use our bespoke, state of the art ClaimsView software, guaranteeing Lloyd’s and FCA compliance. It also enables us to provide real-time access to the entire claims history and tailored MI.


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