It can be daunting when you need to deliver a message that you know is going to be a difficult one. We are faced with this challenge every day of our lives, both professionally and personally. This session will explore ways on how to plan, deliver and handle those conversations in a professional, calm and assertive way.
The session will recap on the fundamentals of communication before understanding how to coach yourself and others through a difficult conversation and provide feedback in a clear, structured and powerful way.
- Matt Owen-Jones - Zing365