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DWF announces new global operating structure

14 January 2021
Small panel global

DWF, the global legal business, has today announced a new internal operating structure, effective from 1 May 2021. 

  • Streamlining into three global divisions of Legal Advisory, Mindcrest and Connected Services 
  • New structure underpins strategic Integrated Legal Management approach
  • Accelerates global integration and supports further growth in DWF's Mindcrest and Connected Services capabilities 
  • Appointment of new Group Head of ESG to develop and roll out a leading ESG strategy later in 2021
DWF, the global legal business, has today announced a new internal operating structure, effective from 1 May 2021. 
The new structure is an important step forward in DWF’s strategy, which will help it to fulfil its aim of becoming the leading global provider of integrated legal and business services. It will see the Group move from its existing four divisions (Commercial Services, Insurance Services, International and Connected Services) into three more streamlined and efficient global divisions of: 
  1. Legal Advisory
  2. Mindcrest
  3. Connected Services
Legal Advisory brings together all of the Group's existing Commercial, Insurance and International divisions. Its teams bring commercial intelligence and deep sectoral experience to deliver premium legal advice.
Mindcrest is an established and well-known brand that provides outsourced and process-led legal services through which the Group can standardise, systematise, scale, and optimise legal work. This division brings together DWF's Managed Services team in the UK and the Mindcrest business based in India and the US, which DWF acquired in March 2020. 
Connected Services is DWF's collection of products and business services that enhance the Group's legal offerings. The division complements the Legal Advisory and Mindcrest teams through the provision of non-legal services such as claims management, costs and regulatory consulting. It also houses DWF Ventures, the Group's technology R&D arm. 
Together, the three divisions will support DWF's single Integrated Legal Management approach through which the Group can seamlessly combine any number of these services to deliver bespoke solutions to its clients with greater efficiency, price certainty and transparency. This approach enables DWF to offer clients solutions that combine traditional law firm services with new, modern legal and business services relevant to today’s companies and the challenges and opportunities they face.
Sir Nigel Knowles, Chief Executive Officer, commented: "This is the next natural step in the development of our modern, global business and it is a cornerstone of the three-year business plan we have developed since my appointment. We are increasingly working as a single global team with people working closely together on many cross-jurisdictional projects.  This structure will ensure even greater integration and alignment of our people and our services, all for the benefit of our clients. We are seeing strong client demand for our Mindcrest and Connected Services capabilities. We expect these services to account for a greater proportion of our revenue in the years ahead and this structure allows greater focus on and investment in their growth.  
"Most importantly, this structure better supports our strategy of offering clients an integrated legal management approach. There is a growing desire from clients to receive legal and business services in an easier and more efficient way, and so we have listened to them and built our business structure and services around this principle. We believe this gives us a truly differentiated proposition in the legal services market, and that it positions us for the next phase of our development as we strive to become the leading global provider of integrated legal and business services."
Legal Advisory will be led by Paul Rimmer, currently the Regional Managing Partner for the UK & Ireland. Mindcrest and Connected Services will continue to be led by Mark Qualter and Jason Ford respectively.
The new business structure will also see a number of regional leadership positions created, and these members will join the Group's Executive Board with effect from 1 May 2021. Allison Page will join the Executive Board as Regional Managing Partner for the UK & Ireland. Ignasi Costas, one of the co-managing partners of DWF-RCD in Spain, will assume the same position for Europe, Middle East & Latin America, with Damien van Brunschot taking on the role for Australasia.
Hilary Ross, formerly managing partner of the London office, joins the Executive Board as Head of Clients & Markets. Hilary was also formerly head of DWF's Retail, Food & Hospitality (RFH) sector and is the lead client partner for a number of the Group's largest RFH clients. She is implementing a plan to embed DWF's Integrated Legal Management approach across the client base.
In addition, Kirsty Rogers, the managing partner of DWF's Manchester office, has been appointed as Group Head of ESG. Kirsty has a strong track-record in supporting the Boards of a number of our institutional clients in developing their own ESG strategies. She will now develop a wider ESG strategy for the Group to be implemented later this year.
These changes to the Executive Board will further improve gender diversity, with 40% of Executive roles held by women from 1 May. Further, there are new leadership positions for each of the global practice areas that will sit within the Legal Advisory division, with a third of these roles held by partners outside of the UK. Together, these leadership changes reflect the truly global, diverse, modern, efficient and expert business DWF is today.
Matthew Doughty, Chief Operating Officer, added: "The legal market has changed profoundly in the past decade and the speed of change continues to increase. With our differentiated offering, DWF has long been a pacesetter and we will continue to be at the forefront of change. In particular, our Integrated Legal Management approach has the potential to be a game-changer in the delivery of legal services. Through our combination of premium legal advice, outsourced and process-led legal services and associated business services, we can deliver global legal and business services in a way that few others are able. This approach is gaining traction with our larger institutional clients and we are confident this will gather pace in the months and years to come."

For further information:

DWF Group plc
James Igoe                                             
+44(0)20 7280 8929
Head of Communications

Sam Turvey
+44(0)20 7379 5151
Sam Cartwright                                                 

Notes to Editors

DWF Executive Board, effective 1 May 2021

Group CEO, Sir Nigel Knowles
Group CFO, Chris Stefani
Group COO, Matthew Doughty
CEO Legal Advisory, Paul Rimmer
CEO Mindcrest, Mark Qualter
CEO Connected Services, Jason Ford
Regional Managing Partner UK & Ireland, Allison Page
Regional Managing Partner Europe, Middle East & Latin America, Ignasi Costas
Regional Managing Partner Australasia, Damien van Brunschot
Chief Information Officer, Daniel Pollick
Chief Marketing Officer, Zelinda Bennett
Chief People Officer, Helen Hill
General Counsel, Mollie Stoker
Group Director of Risk, Deborah Abraham
Head of Clients & Markets, Hilary Ross
Group Head of ESG, Kirsty Rogers (Advisor to the Executive Board)


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