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Debt Recovery services

DWF helps businesses improve cash flow, support growth and strengthen financial performance by reducing bad debt, accelerating collections and preserving valuable customer relationships.

Recovering value while protecting relationships

Our debt recovery specialists help businesses recover value faster, improve cash flow and reduce the operational burden of managing overdue accounts. Combining legal expertise, technology-enabled processes and commercial insight, we deliver effective solutions that support stronger financial performance and protect valuable customer relationships.

We provide end-to-end support across the debt recovery lifecycle, from pre-legal and post-legal collections through to litigation, enforcement, insolvency proceedings and the resolution of disputed claims. Our team is also supported by a range of complementary services, including litigation scoring, tracing, process serving and customer monitoring, helping clients make informed decisions and maximise recoveries.

As a multiple award-winning team, we focus on early intervention, efficient processes and commercial outcomes. By resolving matters quickly and cost-effectively wherever possible, we help clients recover more, reduce the cost of action and maximise net return.

We also support organisations in managing claims brought against them. From developing policies and processes to identify potential issues early, through to resolving claims and monitoring for County Court Judgments (CCJs), we help clients reduce risk, protect their reputation and maintain operational resilience.

How we can help you

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Acknowledged as being one of the largest and leading debt recovery teams in the UK: 

We provide services to clients across all sectors of industry and commerce including general SME and larger commercial businesses, blue chip corporations, utility companies and other professional service providers, as well as local and central government agencies across the UK and beyond. 

The team operates seamlessly across the jurisdictions of England & Wales and Scotland with support from our global offices where action is required internationally across Europe and worldwide. 

The team is highly experienced with an innovative approach, providing outstanding service through a combination of employing the best people, embracing the latest advances in technology and consistently achieving excellent results creating high levels of client satisfaction and repeat business.

We take the time to understand your business, sector and needs, your unique aims and objectives and the way you interact with customers and clients. Our aim is to work collaboratively and in close partnership with you as one team:

Case studies

Helping a leading UK law firm improve cash flow and reduce aged debt

When a leading UK law firm sought to improve its debt recovery performance, DWF was engaged to review existing processes and support the delivery of a more effective recovery strategy.

The firm faced growing levels of aged debt, increasing pressure on internal teams and a need to improve cash collection while maintaining positive client relationships. Our team introduced a structured recovery framework, provided additional operational support and worked closely with key stakeholders to drive a more consistent and proactive approach to collections.

The result was not only improved recoveries and reduced aged debt, but a more efficient and consistent approach that enabled internal teams to focus on delivering value to clients.

Helping a leading UK veterinary services provider improve the recovery of aged debt whilst reducing their litigation spend

When approached by a leading UK veterinary services provider who was seeking to benchmark the performance of their incumbent supplier, we undertook a “champion challenge” against the incumbent, following which all 500+ practices transitioned to using DWF.

We achieved this by “ripping up” their existing recovery and litigation strategy and developing strategies for both pre-litigation collections and litigation actions, including the implementation of a bespoke litigation scorecard for them to ensure valuable litigation spend was properly focused.

The result wasn’t simply an increase in the recoveries made, but also an annual saving of tens of thousands of pounds a year on their litigation spend. 

Helping one of the UK’s leading suppliers of HR, Employment Law and Health & Safety support to SMEs, to recover their debt and re-engage with customers

We introduced a clear, tailored debt recovery process that enabled the client to recover outstanding balances while preserving opportunities for customer re-engagement.

Designed to protect the client’s position in line with their terms, the process created a structured route from arrears resolution to reconnection once payment was secured. It incorporated breach notices, termination notices, pre-action settlement agreements, and litigation strategy, strengthening governance, improving consistency, and giving customers clear options to re-engage on agreed terms, or bring the relationship to an end.

The outcome is a commercially effective process that has delivered more than £7.1m in recoveries while maintaining a constructive route for appropriate customer re-engagement.

Trusted by organisations across the UK and beyond

Whether you're looking to improve cash flow, reduce ageing debt, strengthen collections processes or manage a complex debt portfolio, our team can help.

We support organisations of all sizes, from SMEs and professional services firms to major corporates, utilities and public sector bodies. With specialists across England, Wales and Scotland, supported by DWF's international network, we deliver practical, commercially focused solutions that help clients recover value, reduce risk and improve financial performance.

Recognised as one of the UK's leading debt recovery teams, our expertise is backed by Tier 1 Legal 500 rankings, a Band 1 Chambers ranking for Legal Operations and multiple industry awards. More importantly, our focus remains on delivering the outcomes that matter most to our clients: faster recoveries, lower costs and stronger business performance.

Let's start a conversation

Every organisation faces different challenges when it comes to debt recovery and collections. We take the time to understand your business, your customers and your objectives, working as an extension of your team to deliver the right approach for your organisation. To discuss how we can help, contact:





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