• IE
Choose your location?
  • Global Global
  • Australian flag Australia
  • French flag France
  • German flag Germany
  • Irish flag Ireland
  • Italian flag Italy
  • Polish flag Poland
  • Qatar flag Qatar
  • Spanish flag Spain
  • UAE flag UAE
  • UK flag UK
  • IE
Choose your location?
  • Global Global
  • Australian flag Australia
  • French flag France
  • German flag Germany
  • Irish flag Ireland
  • Italian flag Italy
  • Polish flag Poland
  • Qatar flag Qatar
  • Spanish flag Spain
  • UAE flag UAE
  • UK flag UK
Back to Articles

Insurance sector consumer duty webinar: Consumer support

19 July 2023

With the introduction of the FCA Consumer Duty, the requirements in respect of consumer support are becoming more and more stringent and this webinar examines those requirements in detail; looking at examples of good and poor practice in respect of handling vulnerability and customer communications, as required under the Consumer Duty.

In this webinar we cover:

  1. Examination of regulatory expectations from the FCA under the Consumer Support outcome of the Consumer Duty
  2. Consideration of Consumer Support expectations in respect of live and closed book customers and policy holders 
  3. Examples of good practice in respect of the support required for vulnerable customers
  4. Examples of good practice in respect of customer communications to demonstrate appropriate Consumer Support.

Related Authors

Andrew Jacobs

Partner and Head of Regulatory Consulting

 
small rubine chair

Jonathan Drake

Partner

 

Related Sectors

Further Reading

Consumer Duty: Governance, annual reporting & the latest regulatory thinking
Insights
Consumer Duty: Governance, annual reporting & the latest regulatory thinking 26 Apr 2024

It has now been almost nine months since the implementation of the Consumer Duty for open products, and with further key milestones to come in July 2024, the FCA is demonstrating that it is actively reviewing firm's compliance and overall alignment with the Duty, which will shortly include a review of the annual Governing Body Report.

 
3 notable pensions reforms in Spring Budget
Insights
3 notable pensions reforms in Spring Budget 24 Apr 2024

On March 6, the U.K. government unveiled its Spring Budget, introducing yet more changes to the pensions landscape. Largely, these reforms are a continuation of the so-called “Productive Finance” initiative, which the Chancellor has been championing since Summer 2023, as well as the drive to improve outcomes for defined contribution ("DC") pension savers through both the value for money framework and the lifetime provider model. 

 
Venture Capital update: Announcements in the Spring Budget 2024
Insights
Venture Capital update: Announcements in the Spring Budget 2024 24 Apr 2024

In the Spring Budget 2024 the Chancellor, Jeremy Hunt, made a number of announcements which came in to effect from the beginning of April 2024.