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Insurance sector consumer duty webinar: Consumer support

19 July 2023

With the introduction of the FCA Consumer Duty, the requirements in respect of consumer support are becoming more and more stringent and this webinar examines those requirements in detail; looking at examples of good and poor practice in respect of handling vulnerability and customer communications, as required under the Consumer Duty.

In this webinar we cover:

  1. Examination of regulatory expectations from the FCA under the Consumer Support outcome of the Consumer Duty
  2. Consideration of Consumer Support expectations in respect of live and closed book customers and policy holders 
  3. Examples of good practice in respect of the support required for vulnerable customers
  4. Examples of good practice in respect of customer communications to demonstrate appropriate Consumer Support.

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Andrew Jacobs

Partner and Head of Regulatory Consulting

 
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Jonathan Drake

Partner

 

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