The implementation of the Consumer Duty is upon us and the FCA will be checking compliance with the Four Outcomes and overall alignment with the Duty through examination of firms’ culture
Our services are intended to ensure that firms get their Consumer Duty right first time for the benefit of the business and its customers. We can work with you to go beyond compliance and achieve full alignment with the spirit of the Duty, including how you can review your culture to ensure the correct behaviours are in place.
Part of our Consumer Duty offering is a one-day ‘temperature check’ service, which is intended to provide you with a rapid and insightful review of your Consumer Duty compliance and alignment. We can also provide an independent assessment of firms’ culture and behaviours, to understand how it is supporting good customer outcomes.
Please reach out to our team of experts to discuss a consumer duty temperature check
