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Outsourcing

Outsourcing is a powerful tool for operational efficiency, but it comes with a unique set of legal and commercial challenges. At DWF, we bring a wealth of experience advising clients on complex Business Process Outsourcing (BPO) and IT Outsourcing (ITO) transactions across a range of sectors, including financial services, insurance, retail, and technology.

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Why work with our Outsourcing team?

We engage a multi-disciplinary team that combines deep legal expertise with a commercial mindset, ensuring that outsourcing arrangements are not only legally robust but also strategically aligned with your business objectives. 

We ensure an integrated approach to address all elements of an outsourcing transaction from data protection and intellectual property rights to service level agreements, regulatory compliance, and cross-border risk. We help clients navigate the full lifecycle of outsourcing - from procurement and negotiation to transition, governance, and exit. 

We understand that no two outsourcing arrangements are the same. Whether you're outsourcing customer support, IT infrastructure, cloud services, or finance and HR functions, we tailor our advice to reflect the specific risks and opportunities of your deal. 

 

Our legal services can help you

Clients value our ability to combine technical legal knowledge with practical, commercially focused advice. We are known for our collaborative approach, working closely with in-house legal teams, procurement, and business stakeholders to deliver seamless support throughout the outsourcing journey. 

Whether you're entering into your first outsourcing arrangement or managing a complex portfolio of vendor relationships, we are here to help you structure deals that are future-proof, compliant, and value-driven. 

 

How we have helped our clients

Outsourcing deals

Business Process Outsourcing (BPO)

 

 

Business Process Outsourcing (BPO)

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  • A national supermarket retailer on a first generation outsourcing of its customer service operations including a multi-jurisdictional solution with complex IT infrastructure,  sensitive data transfer and transformational service delivery .
  • A leading financial institution on the outsourcing of its procurement function involving significant cost saving targets and improved service levels. 
  • A number of Government departments in relation to the outsourcing of various functions via a shared services model.
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IT Outsourcing (ITO)


 

IT Outsourcing (ITO)

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  • A FTSE100 utility company on its entire telecommunications portfolio. This encompassed work on three separate tender events involving mobile, fixed line and WAN services 
  • A financial services business on the outsourcing of its cloud-based platform support, including advice on operational resilience and exit planning under PRA and FCA guidelines. 
  • A leading UK-based insurer on the adoption and implementation of the Blueprint Two material outsourcing agreement, a market-wide initiative led by Lloyd’s of London to modernise the insurance value chain through digital transformation. 
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