Consumer Rights

The consumer law landscape is increasingly complex and constantly evolving. Getting it wrong can have a major impact on sales transactions, but more importantly, customers' trust in your brand and reputation. Consumers are also becoming increasingly aware of their rights and their willingness to enforce them is growing. Leveraging our international compliance, contracts and litigation expertise through our consumer law services, we can help deliver integrated solutions to protect your business.

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Consumer laws vary across jurisdictions, the sales channels and types of goods or services being provided in sectors such as retail, hospitality,  transport and financial services. 

Identifying the statutory controls you must comply with is critical. This includes whether it’s in your commercial practices, such as sales techniques, pricing and advertising, or the transparency and fairness of your terms and conditions governing the relationship with your consumers.  

By leveraging our in-depth knowledge of consumer rights and consumer law, we can support you across your national or international footprint to ensure a consistent consumer experience. 

Our international commercial team, work with our regulatory experts, enabling us to co-ordinate multi-jurisdictional advice quickly and effectively across the range of consumer rights issues affecting businesses.

We can provide advice on:

Business to consumer terms and conditions for the provision of goods and/or services, whether online, in person or doorstep selling
Assessment of terms for transparency and fairness
Returns policies and consumer remedies
Cooling off periods and termination rights
Enforcement by consumers of their statutory rights
Potential liabilities to consumers and enforceable exclusions
Support for international expansion online and in physical premises
Data protection and privacy issues affecting consumers