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Australia: Claims Management

Proclaim, now part of DWF, is a specialist claims management business providing innovative outsourced claims solutions across all lines of general insurance. Since 1999, it has supported insurers, underwriting agencies, brokers and corporate clients with expert claims management services tailored to their needs.

Sydney, Australia
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Proclaim

Combining experienced claims professionals, advanced technology and a customer-focused approach, Proclaim delivers efficient claims outcomes while helping clients protect their reputation and enhance customer experience. Its expertise spans accident, allied health and life, cyber, medical malpractice, professional liability, property, public liability and specialty lines, as well as commercial recoveries, project and legacy management, and training and consulting services.

As part of DWF's global claims management and legal services platform, Proclaim offers clients access to an expanded network of claims, legal and risk management expertise while maintaining the specialist service, innovation and responsiveness it is known for.

Client log in

Click on the buttons below to log into Proclaim’s claim platform. Save time & avoid unnecessary paperwork by entering new incidents online.

Corporate clients

E.G. Shopping centres, airports, hotels, retail stores, property managers etc.

Insurance clients

E.G. Insurers, underwriting agents, insurance brokers etc.

Data Analytics
Our data visualisation software can provide you with superior insights into your claims and risk portfolio. We bring data to life and through dashboards can guide you on: Risk identification, performance metrics & benchmarking.
   
Working from various locations across Australia, including Sydney, Brisbane, Melbourne and Perth, our claims management team hold relevant insurance qualifications and are members of ANZIIF (Australia and New Zealand Institute of Insurance and Finance) with over 20 years' of expertise in claims management services.

Our claims handlers hold relevant insurance qualifications and are members of ANZIIF (Australia and New Zealand Institute of Insurance and Finance) with over 20 years' expertise in claims management services. 

Our Claims Management expertise includes

Get in touch with our specialist team in Australia

What we do

We recognise that across different jurisdictions and lines of business, claims management protocols need to be adjusted to account for the underlying risk and varying legal, social and political environments. Certain fundamental principles, however, underpin the successful mitigation of claim and cost expense in all territories. We are also well positioned to provide claims management solutions to the corporate environment within Australia.

Our approach to managing claims is centred around ensuring each client can choose a way of working that suits them. We offer First Notification of Loss cradle-to-grave claims management under a delegated authority; hub management as a centralised point for collation of data from multiple service providers; as well as deductible claims management and excess layer/follow market claims administration.

For further information or complaints on services provided by DWF Claims (Australia) Pty Limited which are subject to the General Insurance Code of Practice (the Code), please refer to our Code which can be found here.

Case Studies

Claim for repairs to a geothermal power station – quantum in excess of $150m
This claim involved alleged errors and omissions in the design of various aspects of a geothermal power station during its construction. The complexity of the project required efficient and effective management of significant volumes of information/documentation, and review of issues relating to loss mitigation works relative to the operation of the PI policy. Ultimately a substantial part of the claim was withdrawn and only a relatively small settlement made, less than $10m.

Key contacts

Get in touch with our specialist team

To find out more about our services get in touch with a member of our team by completing the form.