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DWF becomes signatory to insurance claims AI Code of Conduct

15 May 2024

DWF, the global provider of integrated legal and business services, has signed on to the AI Code of Conduct for the insurance claims industry.

The Code of Conduct is a voluntary commitment for the development, implementation and use of artificial intelligence in claims. Signatories can be organisations or individuals. To date the Code has over 100 corporate and individual signatories.

DWF assisted in drafting the framework of the Code, and by signing on becomes its largest professional services organisation, joining the likes of insurers Allianz, Covea, and Ecclesiastical. Partner and Head of Insurance Business Services, Simon Murray, also sits on the Code's 7-strong steering committee.

Jon Grainger, Chief Technology Officer at DWF and signatory on behalf of the business, said: 'The integration of AI into our Insurance offering has tremendous benefits, but we need to ensure it's done in the right way to provide the best outcomes. With DWF being involved in drafting the framework of the AI Code of Conduct and with its on-going development, I'm confident that signing the Code creates the right environment for us to frame our AI development and look forward to collaborating with other signatories to harness the potential of AI for the good of Insurer clients and their policyholders.'

Eddie Longworth, initiator of the project to draft  the AI Code of Conduct said: 'We're delighted to have DWF as a signatory to the Code, as they have been heavily involved in its creation and launch. AI has the potential to revolutionise the claims sector and having an organisation like DWF on board is a big step in the right direction for the entire industry.'

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