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Connected Services: Assisting insurer clients on business interruption claims

06 May 2020
As one of the key speakers at the forthcoming Virtual Cat PI and Occupational Health Insurance Conference, Simon Murray explains how DWF's Connected Services is supporting our insurer clients during these complex times and how we are helping clients to create response plans to the current crisis. 

We're Connected

In preparation for DWF's inaugural Virtual Cat PI and Occupational Health Conference this month, I decided to pen a short blog on how DWF's Connected Services can support our insurer clients during these complex times and how we are helping clients to create response plans to the current crisis. 

The Challenges 

For all our clients across all sectors, COVID-19 has presented significant and unparalleled challenges from a legal, commercial and operational standpoint. For our insurer clients these challenges have meant a shift to home working, an increase in claims demands and streamlined processing and the challenge of resourcing those increased customer engagements. 

Our Connected Services, offering predominantly non-legal services that augment and support DWF's legal proposition, have become vital to supporting our clients through this challenging time and in developing their operating models for this. I'd like to focus on two key products to give a flavour of activity within the division. 

Supporting on Business Interruption claims

Managing Business Interruption claims is a major issue for insurers with coverage disputes already arising in the U.S. and the U.K. Led by DWF Claims, Connected Services has introduced an enhanced, end-to-end product to help our insurance clients deal with the increase in BI claims. 

Recognising the challenge for insurers of having a uniform approach to resolution and coverage, our Claims Management and Adjusting team are working together with our in-house Forensic Accountancy team, as well as legal advisors from DWF's Insurance Division to provide a blended solution, which includes support with the quantification and challenge of business interruption losses.

This gives our clients one point of reference to handle every element of the BI claim from coverage arguments to claims processing and quantum, rather than having to orchestrate several different suppliers, with the increase in time and potential duplication that could result.

Flexible resourcing

The second support service I'd like to talk about is DWF Resource. Resource is Connected Services' flexible resourcing business and is supporting insurer clients by providing experts from their multi-disciplinary consultant pool on a temporary basis to help clients manage spikes in staffing demands. As businesses adjust to working from home, clients can complement existing employees with a Resource consultant who is adept at agile working. Resource consultants can also be called on and off as required, allowing you to control costs and enable the supply of people within the business to align closely with demand and meeting all important deadlines at short notice.

These are only two of many examples where Connected Services is making a difference to our clients and their response to the current crisis; I look forward to providing greater insight into our division at the conference on 20th May.

Find out more information on Business Interruption claims

Find out more about DWF Resource

Find out more information on all the virtual conference sessions and how to sign up


Further Reading