Duration: 30 minutes

This module has been designed to guide management personnel through the introduction of agile team working. Case studies and practical scenarios are included to bring the learning to life and to help put key concepts into action. We look at the benefits of agile working as well as the potential pitfalls and underline the importance of setting clear goals and objectives for your newly decentralised team.

Duration: 30 minutes

This module helps learners identify the attributes of leadership and shows how these skills can be best used in the modern workplace. We look at established models of leadership and guide the learner in evaluating their own leadership style. Learners discover when team members are engaged, and learn best practice in motivation, delegation, mentoring and empowerment.

Duration: 30 minutes

This core skills module serves as a best practice guide to chairing a disciplinary meeting. You’ll learn how a hearing fits into the broader formal disciplinary procedure and, by the end of the course, you’ll be able to manage a hearing effectively and apply the appropriate sanctions where necessary.

This comprehensive module will cover everything from the varying roles of the meeting’s participants through to reaching and delivering your decision. An example of a disciplinary toolkit is included as a download.

Duration: 20 minutes

Coaching is a critical leadership skill, when used effectively it can be the difference between acceptable levels of performance and exemplary levels. This comprehensive module serves as a toolkit, enabling you as a manager to coax the best out of your team. The Coaching unit will enable you to describe the purpose and benefits of coaching, identify the needs of the people you are coaching, deliver effective coaching and give and receive effective feedback. Practical case studies and interactive exercises will keep you engaged throughout.

Duration: 30 minutes

The second decade of the 21st century has brought unprecedented levels of change and uncertainty to our professional lives. A number of factors have driven this, most notably technological advancement and the increased availability of information.

Our e-learning module looks at the professional responsibilities of both manager and staff member in periods of transition. We outline the different types of change that can occur, as well as the typical emotional stages that we as individuals may pass through. We also provide illustrative case studies and a best practice guide to dealing with change.

Duration: 20 minutes

Performance management is of the utmost importance to the modern organisation, helping to align the objectives and development of individual workers to overall organisational goals. A key aspect of the process is, of course, tackling poor performance.

This module is aimed at those (or those that aspire to be) in a managerial position. It deals with the difficult and challenging conversations that can arise when a team member isn’t performing to standard. We demonstrate how to spot early warning signs, take pre-emptive informal steps, provide support and, ultimately, how to move to formal processes.

Duration: 30 minutes

Efficiency and effectiveness are terms which often find themselves paired together, and both are needed for an organisation to achieve its goals and objectives. However, they are two distinct factors in performance, and every organisation must strike a balance.

Duration: 30 minutes

Managing Others Effectively consists of four modules. The first begins with a look at how to give effective feedback, while the second module examines dealing with absence and supporting people upon their return to work. The third stage explores the subject of delegation and planning, and we round things off with a summary of everything covered in the previous three modules, plus a short assessment designed to test the learner’s understanding.

The aim of the suite is to provide you with practical guidance on managing the performance of others so that your teams can perform at their best and deliver quality service.

Duration: 30 minutes

Mentoring is a regular feature of today’s workplace, carried out on both a formal and informal basis. It’s a useful tool in supporting targets such as leadership development, promotion, talent development, staff induction, career development, up-skilling and performance.

In this e-learning module you will learn what mentoring is and the benefits it can bring. You will also learn how to get the best out of a mentoring relationship, including how to start and structure it and how to bring it to a close when the time comes for improvement.

Duration: 30 minutes

This suite of bite-sized ten-minute manager e-learning modules has been designed to raise awareness of the tools and techniques that can be used to enhance key people management skills.

The suite comprises the following titles: ‘Delegation’, ‘Giving Feedback’, ‘Coaching’ ‘Motivate & Engage’, ‘Performance Matrix’, ‘The Outcome Cycle’ and ‘Transactional Analysis’.

Duration: 120 minutes

Our People Management suite consists of six modules, focusing on probationary procedure, dispute resolution, absence procedure, capability procedure, code of conduct and disciplinary procedures.

The aim of these modules is to guide the learner through various common workplace scenarios, with a focus on people management skills. Practical case studies and regular knowledge checks keep the learner engaged throughout.

Duration: 20 minutes

It’s estimated that British industry loses over £13 billion each year due to sickness absence. Rising absence levels cause problems for every organisation, large or small, across every industry. Research shows that one of the main things that can help to reduce absence levels is clear communication with staff.

This module demonstrates how managers and supervisors can communicate more clearly with their staff, thereby enabling them to address issues of absence more effectively. Video-based scenarios illustrate the key areas.

Duration: 30 minutes

This module examines what it means to be a supervisor, and offers some fast-track methods for achieving excellence.

After completing this module you will be able to involve your team right from the start, setting challenging goals, supporting and motivating them. We’ll also demonstrate how to review the performance and progress of your team, and some best practice approaches to delivering feedback.

Duration: 20 minutes

Employees are the key to any successful business and this should be reflected when dealing with employee attendance. While it’s unrealistic to expect 100% attendance by all employees, an organisation should aim to make sure that its employees are properly trained and given reasonable support to achieve high levels of attendance at work.

This module is designed to provide you with an overview of a best practice attendance management process. The module outlines why good attendance is important, and how it can be effectively managed by using the tools provided. To make the module relevant to your everyday duties, you will see scenarios based on workplace activities.

Duration: 30 minutes

The need for training is a part of most people’s work lives. It might be classroom-based, e-learning or on-the-job. It also may be mandatory or part of a professional development plan. There’s a wide range of training needs and this module is for managers with little or no training background but who find themselves responsible for the training of others. It gives an overview of the main issues, the basic process and the common delivery methods.

Duration: 30 minutes

This module provides a comprehensive overview of the middle management role and how it applies to your organisation. We focus on the areas of strategy, communication and personal development. Understanding the Management Role will arm all middle managers with the tools they need to achieve their goals and objectives.

Duration: 30 minutes

This module is aimed at anyone who needs to effectively lead a team. It will enable you to identify the basics of good teamwork, which in turn will allow you to improve your team’s performance. The module suggests techniques to enable you to establish a team purpose, build team spirit, improve team performance and then assess your own performance as a leader.