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Bus company fined £2.3 million due to "missed opportunities": H&S lessons for PSV and HGV operators

28 November 2018
A midlands bus company has been fined £2.3m after one if its drivers crashed into a supermarket building, killing a pedestrian and a seven year old child on board. 

A midlands bus company has been fined £2.3m after one if its drivers crashed into a supermarket building, killing a pedestrian and a seven year old child on board. 

It was found that the driver had lost control of the vehicle, having mistaken the accelerator for the brake. Discovering that this wasn't the first incident involving this driver, the attention of the Health and Safety Executive turned to the responsibilities of his employer, Midland Red (South) Ltd. The crux of the case against the company was that it had failed to heed the warning signs that its driver may not have been fit to drive.

The following were identified as features leading up to the accident: 

  • The driver had been warned by the company about his "erratic" driving after he had four crashes in three years.
  • The company admitted allowing the driver to work more than 70-hours in a week.
  • The company allowed the driver to continue working despite warnings about his driving.

The company pleaded guilty to charges under the Health and safety at Work etc. Act 1974 for failing to ensure the safety of its employees and members of the public. 

Following the sentencing, Phil Medlicott, managing director of Midland Red (South) Ltd said that the company "deeply regret the opportunities that were missed to act decisively on emerging warning signs". 

This is at the heart of this case: missed opportunities and warning signs.

Missed Opportunities

The tragic case should act as a strong warning to PSV and HGV operators about the importance of ensuring (on an ongoing basis) that drivers are competent. Operators must properly investigate any indication that one of its employees might not be fit to drive.

In the wake of a serious or fatal incident, investigators (such as the Health and Safety Executive) can use their powers to compel operators to provide them with information relevant to their investigation.  The following are examples of documents that investigators may demand to see in relation to a driver: 

  • Tachograph analysis reports.
  • Exception reports (for example, incidents of harsh breaking or excessive speed).
  • Medical information held about the driver.
  • HR records, including drivers' sickness absence and return to work interviews. 
  • Details of the driver's ongoing training and assessments.
  • Complaints by members of the public regarding the driver's behaviour/driving. 
  • Information about previous accidents involving the driver (and any training or assessment following these accidents).

With the advancement of technology for monitoring drivers, operators are gathering ever more information about their drivers' behaviour.  In the event of a serious incident, investigators could then use this information as the basis for its criminal case against a company for failures relating to health and safety. This information could even be used as evidence to support charges under the Corporate Manslaughter and Corporate Homicide Act 2007 if there have been serious systemic failings at senior management level. 

Operators need to take care to ensure that the information and data that they gather regarding their drivers' behaviour is monitored and, where necessary, action is taken to address problem drivers.  Companies should ensure that they can have a paper trail that demonstrates that when concerns are raised (whether that be driver health concerns, previous accidents or customer complaints), these are properly followed up and the company has satisfied itself of the safety of members of the public and its own employees. 


DWF offers a Crisis Response Service for operators. Sign up to DWF's free Crisis Response Service and have access to specialist H&S lawyers 24 hours a day, 7 days a week, to help you manage a crisis and investigation.

Our H&S lawyers, Vikki Woodfine and Joanne Witheford, specialise in assisting HGV and PSV operators with compliance. 

For further information about keeping your employees, the public, and your business safe, contact us: 

Further Reading

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