DWF have been recognised with the Business Partner of the Year Gold award and the Challengers of the Year Silver award for their work on a COVID-19 router, working with insurers to identify those exploiting the pandemic for financial gain. DWF have invested for 10 years in farmed motor data analytics to identify valid claims from fraudulent/farmed claims at source. These claims are then routed to the teams with the right skill set, along with appropriate strategies to defend the claims, so reducing indemnity spend.
The router, which was uniquely constructed by DWF, included creation of a database to host COVID-19 claims and the design of criteria for data entry, ensuring multiple claims, cross-industry claims and potential claims clusters could be detected. It enables real-time advice and risk-scoring through a multi-disciplinary approach at the onset of the claims, including analytical, intelligence and legal experts across a broad range of claims. As a result, DWF have saved clients £10 million over 2019/2020 alone.
The Insurance Times judges said: "This entry dealt impressively with a significant industry issue – spotting the migration of claims farmers into other revenue streams. It did this by assembling a team and identifying a toolkit for Covid-19 claims, and educating the industry on its findings."
Lorraine Carolan, Global Head of Counter-Fraud, commented: "Really thrilled at the continuing market recognition for the work the DWF Team have done around farmed migration due to COVID-19 and Whiplash Reforms. The team have really pushed through barriers to innovate DWF's services so that DWF can attack this migration through the design of a COVID-19 Router. Thank you to all of our clients for their immense support."
